Reference

Privacy Policy – What We Collect and How We Protect It

When you open an account with us, we collect only the information we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and…

Account verification dataPayment and withdrawal recordsDevice and session logsContact and support history

Explore the Lobby Read FAQ

What This Privacy Policy Covers

china slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to your account at china slot, from the moment you register through every deposit, withdrawal and game session. We collect personal data — your name, email, phone number, date of birth and address — during signup for identity verification where local law permits.

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Payment data linked to your DANA, OVO, GoPay or QRIS wallet is retained to process withdrawals and match them to your account. We log your device type, browser, IP address and session timestamps to spot fraud and unusual account activity. Withdrawal requests are kept on file
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alongside bank details for audit and compliance purposes. Your chat history with our support team is stored to resolve disputes and improve our service. All data is encrypted in transit and at rest.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Request Your Data or Report Privacy Concerns

Team online

Live Chat

Open a chat session from your account lobby to ask about your stored data, request deletion, or report a privacy concern. Our team responds in real time during operating hours.

Email Support

Send a detailed request to our support email with your account username and the specific data or right you want to exercise. We reply within two business days.

Account Settings

Log in, go to Settings > Privacy & Data, and view what information we hold about you. You can download your data or request updates from there.

HOW WE HANDLE YOUR PRIVACY

Data Security, Retention and Your Control

Encryption and Storage

Personal and payment data is encrypted with TLS 1.2 standards. Database backups are stored offline in secure facilities. Access to your data is restricted to authorised staff only.

Retention Periods

Account information is kept for the duration of your membership. After account closure, we retain transaction records for seven years to comply with financial regulations where local law permits.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your settings. Analytics cookies help us understand how you navigate the lobby so we can improve it.

Third-Party Sharing

We share your data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), fraud-detection providers and where local law requires. We do not sell your information.

Your Rights

You can access, correct, download or delete your personal data by contacting support. You may object to marketing emails and opt out of analytics cookies in your account settings.

Policy Updates

If we change this policy, we notify you via email and update the version date on this page. Continued use of your account after the notice means you accept the new terms.

Privacy Policy – Frequently Asked Questions

Your account details are deactivated immediately, but transaction and payment records stay in our system for seven years to meet financial reporting rules where local law permits. You can request permanent deletion of personal data by contacting our support team, and we respond within five business days.

Payment data never sits unencrypted on our servers. Wallet identifiers are tokenised, and full payment details are held only by the payment processor itself. We store only a reference code and transaction timestamp for your records and withdrawals.

Yes. Log into your account, go to Settings > Privacy & Data, and click Download My Data. We prepare a complete file in a portable format within 48 hours and send it to your registered email address.

Only our fraud team, account verification staff and customer support agents with a business need can view your data. All access is logged. We never share your details with marketing partners or third-party advertisers.

Chat logs and ticket records are retained for 24 months from closure to handle refund requests and dispute resolution. After that, they are deleted unless we need them for a compliance investigation or legal matter.

We monitor our systems 24/7 and conduct monthly security audits. If a breach occurs, we notify affected users by email within 24 hours, advise on password changes, and report the incident to the relevant authorities where required by local law.

You can disable non-essential cookies in your browser or through our account settings under Privacy & Data. Disabling them may affect site performance, but essential login cookies will remain active for security.

Privacy Policy – What We Collect and How We Protect It

How to Request Your Data or Report Privacy Concerns

Live Chat

Email Support

Account Settings

Data Security, Retention and Your Control

Encryption and Storage

Retention Periods

Cookies and Tracking

Third-Party Sharing

Your Rights

Policy Updates

Privacy Policy – Frequently Asked Questions

01 What happens to my data if I close my account?

02 How is my DANA, OVO, GoPay or QRIS payment information protected?

03 Can I download a copy of all my personal data?

04 Who has access to my account information at china slot?

05 How long do you keep my chat history and support tickets?

06 What happens if there's a data breach?

07 Can I opt out of cookies and analytics?

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